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Fillybrook House Dental Practice

All reports

Inspection report

Date of Inspection: 11 February 2014
Date of Publication: 4 March 2014
Inspection Report published 04 March 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 February 2014, talked with people who use the service and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

People told us and we saw that the practice was fully suitable for people who may have mobility problems. A ramp was provided for ease of access for the people who used wheelchairs, and the dentist’s surgery was situated on the ground floor. This meant that the practice was responsive and effective in meeting the needs of people.

We looked at the paper records for five people who used this practice. We saw that each person had an individual treatment plan that was based on an assessment of their needs. Each treatment plan was discussed fully with the person and they then signed the document to indicate their consent and agreement. We saw that people's medical history was reviewed at each visit and the records were updated. We saw other information that was kept about a person. This included information regarding allergies, specialist equipment or care and support needs.

The dentist and the practice nurse explained that the service operated on a part time basis but this did not exclude anyone from obtaining an appointment when one was required. They said that they were able to facilitate appointments outside of the usual working week if they were needed. For example evening and weekend appointments. People told us that the reduced opening hours did not have an impact on arranging appointments with the dentist when it was needed. One person said: “They are very accommodating and will open the surgery for us in the case of an emergency”. This meant that the service was responsive to the individual needs of people who used the service.

We saw that there was a system in place for checking the medicines and equipment in the emergency resuscitation kit. We saw that this equipment was in date and ready for use. A sample of the emergency medicines showed that they were in date at the time of our visit. The emergency equipment was stored safely and could be quickly accessed when needed. The practice manager told us that they had received emergency resuscitation training and training records we looked at confirmed that. This meant that people could receive the correct treatment in an emergency.