• Dentist
  • Dentist

Archived: City Bridge Dental Care

24 Bridge Street, Winchester, Hampshire, SO23 9BH (01962) 852737

Provided and run by:
City Bridge Dental Care Limited

Important: The provider of this service changed. See new profile

All Inspections

During a check to make sure that the improvements required had been made

We reviewed the improvements that had been made to the infection control procedures at this practice. We found that people were cared for in a clean, hygienic environment and were protected from identifiable risks of acquiring a health care associated infection.

The provider had acted swiftly to make changes to practice procedures for the decontamination of instruments. This meant that a dedicated hand wash sink was now available for staff in one of the surgeries. They had carried out improvements to the surgery to ensure cleaning was easier and more effective.

10 September 2013

During a routine inspection

After our visit we spoke with five people, by telephone, about their care and treatment. Everybody told us that they were very well informed about their proposed treatment and were given a lot of information regarding their treatment options. One person told us: "After my initial consultation I was sent an extensive treatment plan."

Everybody we spoke with was very complimentary about the care they received. One person commented: "I am a nervous patient and I have found all the staff very re-assuring." We also looked at patient records which enabled us to see the information recorded for each person's visit. The dentist had recorded their examination of soft tissues, teeth and other relevant observations.

During our visit we spoke to clinical staff at the practice. They were aware of the safe practices required to meet the essential standards of department of health guidance. However we had concerns about the lack of facilities for staff to carry out effective hand washing in one of the surgeries.

People we spoke with told us that they understood the treatment they were consenting to and that they were aware of any costs involved. Staff understood that people could withdraw their consent to treatment at any time.

The service held regular staff meetings which, staff told us, allowed everybody working at the practice to make suggestions to improve the service to patients.