You are here

All reports

Inspection report

Date of Inspection: 28 March 2012
Date of Publication: 27 April 2012
Inspection Report published 27 April 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

People are protected from the risk of inappropriate care because the provider operated an effective system to monitor the quality of the service and takes patients views into account.

Overall, we found that Odiham Dental Care was meeting this essential standard.

User experience

Patients told us they had been asked their opinions about the service and they had been asked to complete a survey.

Patients said they were very satisfied with the service and they had recommended the surgery to family and friends.

Other evidence

During our visit we reviewed the results of a recent survey. Two hundred questionnaires had been sent to a random selection of patients and 70 had been completed and returned. Staff had analysed the results. The results were very positive. Comments included ‘I am very happy to be your customer’ ‘I am impressed by the staff and the treatments’.

The provider had taken action as a result when patients had made suggestions for improvement. An example was where one patient had commented that more information could be available outside the surgery. The provider had put up new posters in the windows, advertising opening hours and the range of treatments.

The dentist told us they audit the patient’s records and update any where more details are needed.

Audits are also carried out for infection control procedures and for decontamination and cleaning.