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Inspection report

Date of Inspection: 28 March 2012
Date of Publication: 27 April 2012
Inspection Report published 27 April 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

Patients experience effective and appropriate care, treatment and support that meets their needs. Their treatment plans were clearly recorded, and based on assessment and diagnostic information. Arrangements were in place for dealing with foreseeable emergencies.

Overall, we found that Odiham Dental Care was meeting this essential standard.

User experience

We spoke with patients about their care. Everyone was complimentary about the quality

of care provided. Those that were having treatments, had received treatment plans and

were aware of the costs. They told us they had had a thorough discussion about the risks and benefits of different procedures, and were given time to think about the options and ask further questions. Patients said they had been asked to complete forms detailing their medical history, and were generally asked if anything had changed at subsequent appointments.

Other evidence

During our visit we spoke with the dentist and one reception staff, we observed part of one consultation and treatment and saw a sample of the patient records.

The patient’s records included a full medical and social history and information about any treatment options and the wishes of the patients. Patients were asked about any changes to their medical or social history at every appointment and the notes demonstrated that any changes had been recorded.

We observed the dentist consulting with a patient and carrying out part of a treatment. The dentist was welcoming and friendly and they spent time explaining the procedure as they carried out each process. They also checked several times that the patient was satisfied with the procedure and that they were comfortable.

Patient’s records are generally kept electronically and printed treatment plans were given to patients detailing their options and the associated costs.

The dentist told us that they tried to focus on preventative care. To achieve this they carried out full checks including mouth and gum screening for any conditions, and gave advice related to the health of patient’s mouth, teeth and gums.

Staff had all had annual training in basic life support and the dentist had booked a new training course for April 2012 which included the use of the defibrillator and the management of life support medication. The surgery had a store of basic life support equipment.

The staff had a procedure in place to follow in the event of any accidents or incidents and a method for recording these. No accidents or incidents had taken place.

We saw equipment boxes in the surgery for the safe handling of spillages. The staff knew where these were kept and how to use them.