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Inspection report

Date of Inspection: 28 March 2012
Date of Publication: 27 April 2012
Inspection Report published 27 April 2012 PDF | 47.14 KB

Overview

Inspection carried out on 28 March 2012

During a routine inspection

We spoke with patients who had kindly given their permission to be contacted by telephone following our visit. These patients had recently attended the surgery and they shared their views about their care.

Patients told us they were very pleased with the service. They said they had been given good information about their treatment choices, with options explained and discussed and they had time to consider those options. We were told that reception staff were also courteous, friendly and helpful.

Everyone was complimentary about the quality of care provided. Patients said they had been asked to complete forms detailing their medical history.

They also said the environment appeared clean and that clinical staff wore appropriate personal protective equipment, such as gloves and masks