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Highfield Residential Care Home Good

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 11 October 2013
Date of Publication: 14 November 2013
Inspection Report published 14 November 2013 PDF

Overview

Inspection carried out on 11 October 2013

During a routine inspection

At the time of our inspection, there were 29 people living at the home.

We spoke with six people who used the service, and two visitors. People we spoke with who used the service told us that they were happy with the care and support they received and their comments were positive. One person told us �it�s the best home I�ve been in� and another person said �they look after me excellently; so caring and helpful�.

We looked at people's care plans and saw that they were individualised and contained people's choices and preferences. Risk assessments were in place to identify and minimise risks as far as possible for people who used the service.

We found that people were happy with their accommodation. However, we had some concerns about the on-going works to the home�s hot water and heating system, and some other concerns about the premises.

We found that there were enough staff on duty and people we spoke with told us that the staff had a good understanding of their needs. We found that staff had undertaken relevant training to keep their skills and knowledge up to date. A visitor told us �staff are fantastic; very on the ball�.

We found that the home kept accurate records and stored them safely and appropriately, to ensure people's details and information was protected.