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Highfield Residential Care Home Good

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 29 August 2014
Date of Publication: 2 October 2014
Inspection Report published 02 October 2014 PDF

Overview

Inspection carried out on 29 August 2014

During an inspection looking at part of the service

We carried out an inspection of the service on the 11 October 2013. We judged the service non-compliant with Regulation 15 � Safety and suitability of premises. We asked the provider to send us an action plan, which would detail and tell us what action was being taken to address these areas of non-compliance. The provider sent us a detailed report of actions taken to achieve compliance with the Regulations.

This responsive follow up inspection was carried out by one Inspector, who visited unannounced on the 29 August 2014. During the visit we met and talked with people that used the service and their relatives/representatives, the manager, senior care staff and care staff. They helped answer our five questions;

Is the service caring?

Is the service responsive?

Is the service safe?

Is the service effective?

Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people who used the service, their relatives, the staff supporting them and from looking at records. We found overall that action had been taken and improvements had been made by management and staff since our last inspection visit.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

The service was safe. People told us that they felt safe. Safeguarding procedures were robust and staff understood how to safeguard the people they supported.

We found that records required to be kept to protect people's safety and wellbeing were maintained, held securely and available when required.

Staff training records showed that staff had completed essential training, which included subjects such as fire awareness, moving and handling, infection control and food safety. They had also completed training in relevant subjects such as dementia awareness.

Equipment at the home had been maintained and serviced regularly.

Is the service effective?

The service was effective. People�s health and care needs were assessed with them and/or their representatives. Specialist dietary, mobility and equipment needs had been identified in care plans where required.

We found that the staff referred people appropriately to their GP and other health and social care professionals. This was to make sure that people had the care and treatment that they needed.

Is the service caring?

The service was caring. People were treated with respect and dignity by staff. We saw that staff interacted well with people and knew how to relate to them and how to communicate with them. People living in the home made positive comments about the staff, with remarks such as �The staff are kind and the food is good, I have nothing to complain about�.

Is the service responsive?

The service was responsive. Staff listened to people, and took appropriate action to deal with any concerns.

Action had been taken to address issues of non-compliance raised at the last inspection visit in October 2013, and improvements had been made to the environment.

Care plans showed that the care staff noticed if someone was unwell, or needed a visit from a health professional such as a dentist or optician. The staff acted promptly to make appointments for people.

Is the service well-led?

The service was well-led. The manager had an open door policy and staff worked as a team. The manager was in the process of applying to become the registered manager of the service.

There were systems in place to provide on-going monitoring of the home. This included checks of the environment, health and safety, fire safety and staff training needs.

The staff confirmed that they had individual supervision and staff meetings. This enabled them to share ideas and concerns.