The Care Quality Commission
  • Ambulance service

Events Medical Services Limited

Overall: Requires improvement read more about inspection ratings

Mobbs Wood Farm, Brinklow Road, Ansty, Coventry, West Midlands, CV7 9JN 0844 586 6009

Provided and run by:
Events Medical Services Limited

All Inspections

23 June 2023

During a routine inspection

This service had not been rated before. We rated it as requires improvement because:

  • The provider was unable to evidence that staff had appropriate training in key skills, recruitment was not in line with statutory requirements. Medicines were not always managed well.
  • Managers did not monitor the effectiveness of the service or make sure staff were competent. The service did not provide information to demonstrate how it supported patients to make decisions about their care and or how they could access information.
  • The service provided little evidence of its governance processes to enable its assessment and monitoring of quality. Policies and procedures were not always available to support staff. The service did not demonstrate it engaged well with patients to plan care and treatment and information could not easily be extracted or produced by the service.
  • The service could not show how patients consented to treatment and care, including X-rays.

However:

  • The service had enough staff to care for patients and keep them safe. The service assessed risks to patients and kept written records of care. The service could articulate how to manage safety incidents should they occur.
  • Staff provided good care and treatment and gave patients pain relief when they needed it. Staff worked well together for the benefit of patients and advised them on how to lead healthier lives.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback.

20 February 2014

During a routine inspection

When we visited the provider site we spoke with the managers who told us how the service operated. We were not able to speak with patients due of the nature of the service.

We saw that patients had commented on their experience of the service through various measures, for example, letters, emails, postcards and thank you cards.

We saw that there was a system in place to maintain equipment so that it was safe to use. The type of equipment available was appropriate and sufficient for the service's purpose. Ambulances, equipment and reusable staff personal protective equipment were cleaned and stored appropriately.

We found that staff felt well supported by the team and received training appropriate for their role. One nurse told us that 'I have two mentors to support me'.

We reviewed patient care records and saw they were completed appropriately. We saw certificates and documentation that demonstrated that the ambulances and medical equipment were checked, tested and maintained to a high standard. We saw records were stored securely to maintain confidentiality and prevent unauthorised access.

5 February 2013

During a routine inspection

The service provides medical and first aid support to public events and has a range of four wheeled drive and emergency ambulances which are used for patient treatment. We were not able to speak to patients directly. The service was in the process of developing a 'patient feedback' plan which, we were told, would be implemented this year.

We looked at patient report forms from the service's most recent event in August 2012, which had been completed to describe the patient's assessment and treatment. We were told that the service had no plans to provide medical and first aid support to public events until June 2013.

We were unable to look at the recruitment records for more than one member of staff as the records were not available when we visited. We spent time speaking with the nominated individual and the registered manager about their plans to review record keeping procedures before the service next provided support to public events in June 2013.

We reviewed the procedures in place to manage infection control and the safe handling of medicines.

We asked for the contact details for event hosts that had used the service in 2012 so that we could establish how arrangements for medical and first aid support had been planned and delivered. We were not provided with this information.