18 October 2013
During a routine inspection
Patients told us they were given various information about their treatment and knew what to expect. Most of the people we spoke with had been at the practice for many years. They all explained that they felt the level of service was overall very good. Everyone stated they were always consulted and they gave full consent about their treatment and check-ups. Everyone told us they were happy with the level of service and care offered.
Comments included:
'They are really friendly and give good advice'; 'There's always staff looking after you, I can't fault them' and 'I've always been happy with my treatment.'
Patients told us that whenever they visited the service was always 'clean' and 'spotless.'
Outside the practice they had some steps leading into the building. The patient leaflet was clear in advising people that the current building was not accessible for people in wheelchairs. However they advised people they could make alternative arrangements with another practice in Runcorn that offered accessible access. We noted that the premises and treatment rooms offered standard facilities and one of the treatment rooms led into the area for decontamination (cleaning of utensils). The provider advised that in time he was hoping he could eventually move to fully adapted facilities however they had not yet been able to carry out those wishes.