You are here

All reports

Inspection report

Date of Inspection: 30 January 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF | 72.49 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive and an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

Reasons for our judgement

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.

During our inspection we spoke with two people who used the service. They told us that the service gave them information about the facilities, treatment and services they provided. We saw evidence of this in the waiting room with a 'patient’s guide' and various leaflets to inform people who used the service.

Quality questionnaires were used to ensure that people were happy with their care and treatment they received. These were available for people to complete on the day of their treatment. The registered manager told us that they looked at the comments received within staff meetings and agreed on any actions that were needed or changes that could be made to improve the quality of their service. They told us that they always telephoned people who had received complex treatment to ensure that they were recovering well.

We discussed the quality audits that were in place. These included audits of records, safety audits, audits of x-rays quality and use, prescribing audits, environmental audits and infection control audits. We looked at these audits and noted that actions that were identified as a result of an audit were discussed at team meetings and changes agreed where necessary. The practice were part of the British Dental Association (BDA) good practice scheme. They submitted information to the BDA on a regular basis and this acted as a further measure of the service quality.