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Inspection report

Date of Inspection: 30 January 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

During our inspection we spoke with two people who used the service. They told us that they received a reliable service from this provider and that their appointments were normally on time. A recent NHs survey of the service has shown that 100% of people who used the service were satisfied with the time they had to wait for an appointment. This showed that sufficient staff were in place to enable patients top book appointments within a reasonable period and to receive a punctual service when they attended that appointment.

The registered manager checked that all professional staff employed by the service were registered with the General Dental Council and maintained a record of this. They confirmed that these registrations were up to date and that all necessary staff had current Criminal Record Bureau (CRB) or Disclosure and Barring Service (DBS) checks in place, or risk assessments where this was sufficient.

We looked at the training records held by the manager in respect of the staff employed by the service. These showed that a range of training was provided in addition to the professional development training undertaken by qualified staff. The provider might wish to note that although procedures were in place and staff had received training in safeguarding children, no training had been provided to ensure that staff could identify and manage a situation of potential abuse involving a vulnerable adult.