You are here

All reports

Inspection report

Date of Inspection: 30 January 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF | 72.49 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan and in a way that was intended to ensure people’s safety and welfare.

During our inspection we spoke with two people who were waiting for their treatment. They told us they were very happy with the treatment they received from this service. One of the people we spoke with told us that the service, "Always explain things to me," another said, "It’s great, I have never had a problem, they are always prompt and on time."

We looked at the records for four people who had received treatment. These were held electronically and in paper from. They showed us that that the service had provided people with details of the treatment they needed and the costs involved and that people had signed to show their acceptance of this and consent for the treatment to commence. The records showed that people’s medical records were recorded at the beginning of their treatment and updated on each visit. This meant that the service were aware of any medical needs and could plan treatment accordingly. An example of this given by the manager was where a person was on medication that thins the blood, they would make sure that the person had a blood test a few days before their treatment so that they could check their blood level was within an accepted range before treatment began.

Measures were in place within the service and emergency facilities available. Staff were all trained on an annual basis in basic life support skills and cardio pulmonary resuscitation. We saw that the emergency medication was safely stored and a regular check made to ensure that the medication was in date.