• Dentist
  • Dentist

Matford Dental Clinic

Unit 1, The Venture Centre, Yeoford Way, Marsh Barton Trading Estate, Exeter, Devon, EX2 8LP (01392) 824771

Provided and run by:
Matford Dental Clinic Limited

All Inspections

15 September 2014

During a routine inspection

We gathered evidence against the outcomes we inspected to help answer our five key questions: Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

To find out what people using the practice thought about their experiences we sent a questionnaire to ten people who had attended the practice the week preceding our visit and received four replies. We also spoke with two people visiting the practice on the day of our visit and read comments in a patient comments book at the practice.

We met and spoke with five staff working at the practice. This included the dentist, the dentist vocational trainee in their first year of practice since qualification (known as a VT dentist), dental nurses and administrator.

Is the service safe?

People told us they felt safe. The provider had policies and procedures in relation to the Mental Capacity Act 2005 (MCA) and safeguarding vulnerable groups. The dental team at the practice had been trained in recognising signs of abuse and reporting concerns to local statutory agencies. Emergency equipment and emergency medicines were maintained properly. This helped to ensure that people's safety needs were met.

Is the service effective?

People's dental and oral health needs were assessed in partnership with them to allow them to make informed decisions about treatment options. The quality of record keeping was good allowing evaluation through a clear history of each person's dental treatments and decisions leading to such treatment. This enabled the staff team to learn and improve practice.

Is the service caring?

People's preferences and interests had been recorded and health risk indicators were checked at each appointment to ensure people received suitable treatment. People told us the staff were caring.

Is the service responsive?

Daily urgent treatment slots were available, which ensured people received appropriate care in a timely way. People told us they could access appointments when they needed them.

Is the service well-led?

The practice had a quality assurance system, which promoted improvement of the service for the people using it. Staff told us they were clear about their roles and responsibilities. Staff had a good understanding of the quality assurance processes that were in place and used this information to improve their practice. This helped to ensure that people received a good quality service at all times.

15 March 2012

During a routine inspection

People we spoke with told us the dental staff explained their treatment options clearly and they were involved in their treatment decisions. During our visit we spoke with four people who used the service. They were all very positive about the treatment they received at Matford Dental Clinic. Some of the comments from what people had told us were; 'This is the best one I have ever been to, they are so caring, lovely people, such a personal experience', another person said 'very easy going, very friendly, always treat you like they know you well'.

People we had spoken with told us they filled in a medical history form and the dental staff often asked them if they had any updates in their history. We looked at three people's dental records that showed they had all had a medical history taken.