You are here

Archived: Hayes Dental Surgery

The provider of this service changed - see new profile

Reports


Inspection carried out on 20 June 2013

During a routine inspection

We spoke with seven people using the service and they all told us that they were happy with the care provided and that they were treated with dignity and respect. One person told us that the care provided was an “excellent service”. Another person said it was a "really good surgery”. All the people we spoke with told us they were involved in their treatment planning and their views were taken into consideration. People described the service as being clean and “immaculate”. Staff were described as being supportive during care and treatment including comments such as “gentle”, “pleasant” and “helpful”.

We found that people were able to express their views and were involved in making decisions about their care and treatment. We also found that the provider had policies and procedures in place to ensure cleanliness within the practice and protect people against the risks of infection. Staff were supported with their professional development including up-to-date training and appraisals. The provider had systems in place to assess and monitor the quality of the service people received and ensure that accurate records were maintained.