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Archived: Egan Dental Care

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Inspection report

Date of Inspection: 13 May 2013
Date of Publication: 25 July 2013

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

Reasons for our judgement

Patients had been asked for their views about the treatment provided so their suggestions could be acted on. Records showed that patients had been invited to complete quality assurance questionnaires. The results showed high levels of satisfaction with the practice. We saw that suggested improvements had been acted. A patient said, “I haven’t had any complaints to make but if there was something I thought could be improved I’d feel okay about saying it.”

Decisions about care and treatment were made by appropriate staff at the appropriate level. We observed that there was a clear line of clinical and management accountability. Records showed that all clinical services had been prescribed and overseen by the dentists. This meant that patients could be confident that the dental care they received would correctly meet their needs.

The provider had an effective system in place to identify, assess and manage risks to health, safety and welfare. Quality audits had been completed of key measures. This included checking patient care records so that patients could be reassured that they were receiving all of the treatment they needed. Also, we saw that fire safety checks had been completed to ensure that patients were protected from the risks of fire. These measures meant that patients could be confident that they would receive a reliable, consistent and safe service. However improvements were needed with regard to audits relating to cleaning as detailed under outcome 8. A patient said, “All parts of the service seem to be well organised. It is very well run I have no concerns or worries".

The system to ensure that learning from any incidents and near misses was robust. This meant there was a system to analyse untoward events so that their causes could be identified and action taken to help reduce the likelihood of them happening again. Records showed that there had not been any significant accidents in the year preceding our inspection.

National developments in good practice such as new guidance about the use of medicines and equipment had been received and acted upon. This meant that patients were protected from medicines or equipment that might no longer have been safe for them to use.