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Archived: Egan Dental Care

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Inspection report

Date of Inspection: 13 May 2013
Date of Publication: 25 July 2013

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Patients’ needs were assessed and treatments were planned and delivered in line with their individual needs. All of the three patients with whom we spoke about this outcome gave positive feedback. One of them said, “I'm very pleased overall with the dental care given to me. My dentist is very patient and takes the time to do a good job.”

We examined three sets of patient-care records. They showed that each of the patients had received an initial assessment that considered their general medical condition, the medication they were using and known allergic reactions. This information had been used by the dentist when prescribing dental treatments so that they could be provided safely.

Each of the three patients had a treatment record that listed what dental treatments had been completed and what medicines had been used. The plans were adequately detailed and formed part of an ongoing account of the patients’ dental care. One patient said, “I’ve always been satisfied with my dental care because I haven’t had any real discomfort and the dentist always me advice about what to do after treatment. He seems to be very thorough.”

Patients’ treatment reflected relevant research and guidance. Records showed that important items of medical equipment such as radiography devices had been inspected and maintained so that they operated correctly. This helped to ensure that x-rays were being used in the right way to assist the dentist to prescribe effective treatments.

There were arrangements in place to deal with foreseeable emergencies. We saw that there were arrangements to provide urgent treatment including access to emergency medication and medical oxygen. This meant that patients could reliably receive special assistance if they became unwell during their dental treatment.

We saw that there were written plans to respond to adverse events. These included being able to refer patients to another local dentist if the practice had to close for a short period. This meant that patients could be confident that their treatment would not be significantly interrupted.