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Archived: Egan Dental Care

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Inspection report

Date of Inspection: 13 May 2013
Date of Publication: 25 July 2013

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

Patients were given information regarding their treatment so they understood the choices available to them. We saw that there was a range of patient information leaflets that gave information relating to the prevention and treatment of dental conditions. Patients said that the dentist had explained to them what alternative treatments were available, the likely results of each and the costs involved. A patient said, “My dentist is very good and I like how he takes time to explain to me what treatment I need and how it will help.”

We saw that the appointments system worked reliably so that patients did not have to wait long. A patient said, “The appointments system works very well, I don’t usually have to wait at all."

We noted that there was provision for emergency appointments to be made so that patients could see a dentist as soon as possible. A patient said, “If you need to see a dentist quickly they’ll always do their best to fit you in which is reassuring.”

Patients were supported in promoting their independence. Records showed that patients had been helped to promote their good oral health so as to reduce their need to receive dental treatment. This included being given advice about the correct way to clean their teeth and gums. It also included advice about healthy eating to avoid foods that are associated with tooth decay.

Patients' diversity, values and human rights were respected. We saw that records which contained confidential personal information were held securely so that only authorised people could access them. All dental treatments were completed in the privacy of the treatment room. All of these things acknowledged patients’ rights to receive a respectful and individual service.