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Inspection report

Date of Inspection: 4 February 2014
Date of Publication: 16 April 2014
Inspection Report published 16 April 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 February 2014, observed how people were being cared for and talked with people who use the service. We talked with staff and reviewed information given to us by the provider.

Our judgement

Patients who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We saw documents which confirmed that all relevant staff employed by the service held current registration with the General Dental Council (GDC). We also saw documents which confirmed that the provider held checks with the Disclosure and Barring Service (DBS) for all clinical staff. There was no DBS check held for the senior receptionist as it was deemed unnecessary following the result of a risk assessment carried out by the practice, which took into consideration factors such as their limited level of contact with patients as well as their 30 years of service at the practice. This meant that the provider had taken action to ensure patients were protected from the risk of abuse.

The service had an identified safeguarding lead. Staff told us that they had received safeguarding training. We saw evidence that this took place in 2013. The service had safeguarding policies in place for children, young people and vulnerable adults. Staff we spoke with told us that they were aware of the policies and they were easily accessible. Staff told us that they would report any concerns to the manager or senior dentist. Staff said they felt confident that any issues raised would be appropriately addressed by management and senior staff. This meant that staff had the relevant knowledge and guidance to safeguard children and vulnerable adults.

We spoke with staff about their understanding of safeguarding issues in relation to vulnerable adults and children. Staff we spoke with demonstrated a clear understanding of signs and behaviours associated with potential abuse that they should look out for. The dentist also told us how the Mental Capacity Act applied to him in respect of obtaining consent. This meant that staff had the knowledge to recognise safeguarding and mental capacity issues and take appropriate action in both instances.