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Inspection report

Date of Inspection: 4 November 2013
Date of Publication: 6 December 2013
Inspection Report published 06 December 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 November 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. We noted that each staff member had their own personal file which contained staff induction records, registration certificate, indemnity records and on-going training. We also saw evidence that staff appraisals were being carried out to review the practice and skills of the staff. One staff member told us how they had been supported to train as a dental nurse within the practice and that they were attending courses as part of their professional development.

We could see that staff were able to receive on-going training within the practice. This was supervised by the provider. We could see that all staff had certificates to show that they had attended many courses including data protection and confidentiality, safeguarding vulnerable adults, infection control and first aid. This meant that staff were prepared to provide a safe service and was encouraged and supported by the provider.

Formal meetings took place to review any issues and the practice polices were reviewed to remain updated. We were told that regular briefing meetings took place either at the start of the day or at the finish of the day. The staff told us that they were well supported and that it was easy to raise an issue with the dentist or the practice manager if required.