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Inspection report

Date of Inspection: 24 January 2012
Date of Publication: 28 March 2012
Inspection Report published 28 March 2012 PDF | 54.54 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 24/01/2012 and talked to people who use services.

Our judgement

People are protected from abuse, as staff are aware of when and how to raise an alert.

People who are not able to make their own decisions about their treatment may not get appropriate support. This is because the service does not have a system in place to meet the requirements of the Mental Capacity Act.

Overall, we found that Dr Laura Rudge at The Mead Dental Practice was meeting this essential standard.

User experience

We did not discuss this essential outcome with people during this visit.

Other evidence

All staff had been trained in child protection. They had learnt the signs and signals of abuse and neglect, and knew what to do if they had concerns and who to contact. There was a policy for the protection of vulnerable adults, and the Practice Manager undertook to find the appropriate contact information, so they would know who to contact if there were concerns.

There was not knowledge of the Mental Capacity Act 2005, or an awareness of the responsibility of this practice to obtain an assessment of capacity for people who may not be competent to make decisions about treatment and may need support. Staff said they had seen a change in some of their long term patients, who were no longer able to retain information sufficiently to understand options open to them. Support had been given by family members and they had not yet found a conflict of interest.

We saw that the relevant checks had been carried out to ensure that only suitable people were employed to work at the practice.