The Care Quality Commission
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Archived: Scope Community Services Cambridgeshire and Hertfordshire

Fenny Lane, Meldreth, Royston, Hertfordshire, SG8 6LG

Provided and run by:
Scope

Important: This service is now registered at a different address - see new profile

All Inspections

8 August 2013

During a routine inspection

Scope Inclusion is a domiciliary care agency providing personal care on a 24 hour basis. The young people cared for have physical and learning disabilities and were unable to tell us about their care. However we observed their care and listened to the way the care support workers spoke to people. The people using the service appeared happy and well cared for in a bright, cheerful and homely environment.

Communication with people was varied to meet their specific needs and care support workers had received training in Makaton, a specialist technique using hand signs, pictures, watching body language and recognising verbal sounds.

One relative we spoke with told us that the service was: 'Just wonderful. We are so happy about the difference it has made to [their family member's] life and ours. It's fantastic and we would recommend it to anyone'. Another relative we spoke with told us they [the relatives]:'Can pop in anytime and were confident that they would see good care'.

The service had effective systems in place which ensured the quality of care provided to people was of a high standard. One relative we spoke with told us that the service was open to consultation and considered the care needs of people intelligently, and that staff spoke to the family about any queries they had about their care and support needs when required.

The support plans were comprehensive and provided detailed information to keep the person and the care support worker safe.

9 January 2013

During a routine inspection

During our inspection on 9 January 2013 the young people cared for by Scope Inclusion have physical and learning disabilities and were unable to tell us about their care. However we observed the care and listened to the way the care support workers spoke to people. We saw and heard positive and inclusive interactions that enabled people to make choices.

The support plans were comprehensive and provided information to keep the person and the care support worker safe.

Staff had completed courses on line and in a classroom setting, which meant they had a variety of methods of learning. All staff we spoke with said they loved the job and one member of staff said, ' I feel valued by senior staff.'

Communication with people was varied and care support workers had received training in Makaton, a specialist technique using hand signs, pictures, watching body language and recognising verbal sounds.

24 October 2011

During a routine inspection

Parents of the children who use the service told us that they were satisfied with the care and support that their children received. One of them said that the range of activities their child was supported to take part in were, "Very good" and their child had enjoyed participating in them.

One of the children we spoke with said that they were supported in making decisions about the kind of activities they wanted to take part in. They also told us that they liked the way the staff treated them: they felt, "Safe" and they were able to easily share their sense of humour with them.