You are here

All reports

Inspection report

Date of Inspection: 15 July 2013
Date of Publication: 17 August 2013
Inspection Report published 17 August 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 July 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Patients were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff we spoke with told us they were well supported in their roles. One said “I love it [the job]” Another said “It’s a lovely practice. If there’s a problem I speak to Mike [the dentist] and he will sort things out straight away”.

Staff received appropriate professional development. We saw evidence that all staff had received annual training in CPR. Staff told us they received regular training in infection control. We saw records of an external company providing infection control training to all staff in October 2011. We looked at the dental nurses’ continuous professional development file and saw that a range of CPD topics had been completed and recorded. The dental nurse told us and we saw evidence that they had attended a radiography and radiation course in 2011. There was evidence that the dental nurse undertook the necessary training and development to maintain their registration with their professional body.

Staff were able, from time to time, to obtain further relevant development. The receptionist told us that they completed the dental professional CPD activities. They said “it makes me have more insight. It helps me to answer the questions. I like to do it as well”. Staff told us that they all attended an annual practice plan meeting which covered topics such as ethics and law and improving practice.

Staff told us that they did not receive a formal appraisal, but that they would not want one. One said “I don’t need a written appraisal. He [the dentist] would tell me if there was something wrong. He’s very approachable. If I want to do anything [training] I only have to ask”. Another said “If we have any problems we can go to him [the dentist] daily. He’ll tell me straight away if I’ve done something wrong”.

The practice held staff meetings approximately every six months. We looked at minutes from the last three staff meetings. We saw that a range of topics were discussed including safeguarding, practice risk assessments, patient confidentiality and infection control updates. Staff we spoke with told us they found the meetings useful. One said “they’re fine, we can bring up any subject”. The receptionist told us “we talk daily and think about improvements”.