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Archived: Majestic Care North West

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Inspection report

Date of Inspection: 11 July 2013
Date of Publication: 12 September 2013
Inspection Report published 12 September 2013 PDF | 77.81 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 July 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People spoken with during inspection made positive comments about the staff team at Majestic Care. They told us “I have three carers, they are all experienced and well versed in dealing with various problems”, “My carer is very good”, “I couldn’t wish for anyone better, they have been marvellous up to press”.

Processes were in place for new staff to undergo an induction training programme. Staff were provided with a pack of information which included a copy of the ‘staff hand book’ and a summary of the agencies policies and procedures. The provider may find it useful to note, we found the induction process did not cover some of the agencies main procedures, which meant staff may not be fully aware of their responsibilities. The manager agreed to take action in response to this matter.

Staff were enabled to attain recognised qualifications in health and social care. Records showed training in various relevant topics had been provided and further training was being arranged. This meant staff had developed and updated their knowledge and skills to deliver care to people safely.

Staff spoken with considered they received appropriate training and support. They said the manager was approachable and they were happy working with the agency.

System were in pace for staff to receive supervision and appraisal. We found processes were in place for care workers to be monitored in the work place and to be supervised on a one to one basis. Some staff told us there were ‘spot checks’ on their work performance. This meant staff would be supervised and be given opportunity to discuss their role and development needs. We found there were records of one to one supervisions, however, records of ‘spot checks’ had not been kept. Keeping such records would further promote accountability and staff development. The manager agreed to take action in response to this matter.