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Archived: Majestic Care North West

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All reports

Inspection report

Date of Inspection: 11 July 2013
Date of Publication: 12 September 2013
Inspection Report published 12 September 2013 PDF | 77.81 KB

Overview

Inspection carried out on 11 July 2013

During a routine inspection

People told us they were satisfied with the care and support provided by Majestic Care. They told us, �I can�t complain about the service�, �It�s a small company therefore more personal� and �I am quite happy with them and am satisfied with what they do�.

People told us they were involved in planning their care and support package. They told us the care they received was good and that they had care plans describing how their support should be provided. However, we found improvements were needed with care planning, reviews and care plan updates.

People considered they were treated with dignity and said their privacy was respected.

People said they had been given information about the service, which provided useful information and contact details. However, we found some of the information was incorrect.

People told us the staff were helpful and punctual. They had had no concerns about their care and treatment, they said they felt safe with the staff. They described staff as �Marvellous� and �Good�.

We found people had been formally asked about their experience of the service. There were some arrangements in place to check things were being done properly and further monitoring systems were being introduced.