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Inspection report

Date of Inspection: 25 June 2013
Date of Publication: 20 July 2013
Inspection Report published 20 July 2013 PDF | 81.8 KB

Overview

Inspection carried out on 25 June 2013

During a routine inspection

We spoke with seven people living in Marnel Lodge, one relative and two friends of people living in the home. We also spoke with three staff.

We saw that people were spoken to and treated with respect and dignity. We observed staff giving people choices and encouraging them to make decisions. We looked at four care plans and saw that people and their family members were involved in writing them. One person’s relative we spoke with said “the communication is very good, they keep me informed”.

People’s needs were assessed. The care and support plans we looked at held information for staff on how to best support people. We saw that these were regularly reviewed and updated as people’s needs changed. People we spoke with told us that they enjoyed living in Marnel Lodge. They said “the staff are lovely”. Friends of one person told us “we tell all our friends about this place, it’s amazing. One of the nicest homes we’ve been to”. We saw that there was a schedule for daily activities. During our inspection there was a game of bingo, a trip to a garden centre and a visit from a pets as therapy dog.

We saw that people were offered food and drinks throughout the day. People were assisted by staff where appropriate. There was a system in place to ensure that risk of malnutrition was monitored.

There were sufficient staff to meet the needs of the people living in Marnel Lodge. One person said “I don’t have to call for staff, they are just there”.

There was an effective process for assessing and monitoring the quality of the service.