The Care Quality Commission
  • Dentist
  • Dentist

Mydentist - Station Street - Kirkby-in-Ashfield Also known as mydentist

62-64 Station Street, Kirkby-in-Ashfield, Nottingham, Nottinghamshire, NG17 7AP (01623) 752033

Provided and run by:
Petrie Tucker and Partners Limited

All Inspections

28/12/2023

During a routine inspection

We carried out this announced comprehensive inspection on 28 December 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Mydentist - Station Street is part of Mydentist, a dental group provider. The practice is in Kirkby-in-Ashfield and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice on local roads and car parks. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 5 dentists, 7 dental nurses (3 of whom are trainees), 1 dental hygienist, 1 practice manager and 1 receptionist. The practice has 4 treatment rooms.

During the inspection we spoke with 1 dentist, 3 dental nurses and the practice manager. The team was supported during the visit by a group regulatory officer.

We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday to Thursday from 9am to 5.30pm and Friday from 9am to 3pm.

The practice had taken steps to improve environmental sustainability. For example, reduced electrical use and enhanced recycling systems.

6 February 2014

During a routine inspection

Prior to our visit we reviewed all the information we had received from the provider. During the visit we spoke with five patients and asked them for their views. The manager also provided information about recent patient survey results following responses received from 20 patients in December 2013.We also spoke with a dental nurse, the receptionist and the practice manager. We looked at some of the records held in the service including some patient dental records and staff recruitment and training records.

We spoke with five patients who told us they were happy with the treatment they were receiving. They told us they understood the treatment because the dentist had explained it to them before they had agreed to it. We found that information from patient surveys had been used by the provider to improve the way treatment plans were communicated to patients, showing that the provider responded to comments about the way care was delivered.

We found systems in place that ensured patients safety and welfare. We spoke with five patients who told us they were happy with the treatment they received. Comments included, 'This dentist is much better than the one I had before, I'm very satisfied with the treatment.' We found that patients were safe because any health problem was established before they had treatment and arrangements were in place to deal with foreseeable emergencies. The staff team received training in dealing with medical emergencies.

Patients told us they always found the premises very clean. We found that there were systems in place that were monitored and reviewed to ensure that the surgeries and the equipment used were clean and the risk of infection was minimised.

Patients we spoke with told us that the staff were helpful and respected their privacy. Comments included, 'They are all very helpful here, always willing to explain things to me.' We found that patient's had their health and welfare needs met by competent staff and they were protected from abuse, or the risk of abuse.