You are here

Mydentist - Mount Avenue - New Milton

All reports

Inspection report

Date of Inspection: 26 June 2013
Date of Publication: 30 July 2013
Inspection Report published 30 July 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 June 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People we spoke with told us they had confidence in the abilities and competence of the staff at the dental practice.

One person said, “The treatment I have had is excellent”.

Another said, “The treatment is brilliant. I had root canal treatment recently and there was no discomfort afterwards. I would not have known I had it”.

We noted the following comment from a person in a “patient feedback” pamphlet dated 20 June 2013. “I am absolutely amazed at the care given to me. He saved a tooth that was absolutely rotten and is the best dentist I have ever had and I have had a dozen over 40 years”.

Staff received appropriate professional development and support.

At the time of our inspection there were three qualified dental nurses, one close to qualifying and three trainee nurses employed at the practice.

We saw the portfolios of two of the qualified dental nurses and they showed they had undertaken training/continuous professional development that was necessary to enable them to remain registered with the General Dental Council.

One of the trainee nurses told us they were working towards their qualification with a specialist training company. They told us that an assessor visited them every month in order to observe them and monitor their progress. They also said they attended training days at the training company’s head office.

We saw documentary evidence that showed all the self-employed dentists that worked at the practice were currently registered with the General Dental Council. In order to remain on the register dentist are required to undertake 250 hours of training over a period of five years.

Staff told us that the provider had recently established an on-line training academy. They said they could complete a range of on line training courses. We saw records that showed staff had completed training in subjects such as child protection, safeguarding vulnerable adults, information governance and infection control.

Staff also told us that a new system had been introduced by the provider of an annual appraisal and six month performance review. They also told us that monthly practice meetings were held and they found these helpful for raising and discussing issues. We saw documentary evidence of reviews and monthly meetings.

We were assisted with our inspection by the practice manager and one of the provider’s compliance managers. They told us that until recently staff supervision had been on “ad-hoc” basis but regular performance reviews had now formalised the support staff received. They also told us there was a system of personal improvement plans in place that could be implemented if required. They included targets to be achieved, advice and additional training.