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Mydentist - Mount Avenue - New Milton

All reports

Inspection report

Date of Inspection: 26 June 2013
Date of Publication: 30 July 2013
Inspection Report published 30 July 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 June 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

People we spoke with told us they received thorough check-ups and were given advice about dental care and hygiene. They told us treatment options were discussed with them. People said they were regularly asked to update information about their medical histories. Our observations of four people who received either a check-up or treatment confirmed this. We saw that advice about oral hygiene was provided and demonstrated to people such as the use of dental floss or inter-dental brushes.

We spoke with and observed one person who attended for their first visit. The dentist discussed the person’s medical and dental treatment history with them. The person received a detailed examination that included x-rays. The need for some treatment was identified and discussed with them. We looked at the practice’s computerised record system following our observation and we noted that everything had been recorded.

We looked at the records of the three other people we had observed. They showed that details were recorded of every visit they had made to the practice. They showed what was found at check-ups and if applicable what treatment had been agreed and provided. The records showed that check-ups included examination of soft tissue and teeth for gum disease, oral cancer, decay and jaw function.

The practice's computer system enabled significant health issues to be highlighted. This meant information about anything that could compromise a person’s dental treatment such as the use of anticoagulant medication was readily available.

We saw an example of advice that was given to people following treatment. It was “care of the mouth following extractions”. It set out what people should do if bleeding persisted and what activities to avoid for a period of time. The practice manager told us they often telephoned people the same or following day after an extraction in order to check how they were.

We spoke to one person who told us they had been given a lot of guidance and advice about what to expect and how to manage with their new dentures.

This showed that care and treatment was planned and delivered in a way that ensured people’s safety and welfare.

There were arrangements in place to deal with foreseeable emergencies.

We spoke with ten staff during our inspection. They all told us they received annual training in basic life support and managing medical emergencies. Records we looked at confirmed this.

Equipment appropriate for managing medical emergencies such as oxygen cylinders, masks, automatic external defibrillators (AED) and medication were readily available. They were kept in the reception area and in a treatment room on the first floor of the premises. Records we looked at showed that the drugs and equipment were checked regularly to ensure they were in date and safe to use.