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Inspection report

Date of Inspection: 20 January 2014
Date of Publication: 22 March 2014
Inspection Report published 22 March 2014 PDF | 72.3 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

Patients were given a survey to complete after each visit to the dentist. We read their comments and these included “I have spoken highly of this service to all my friends... it’s perfect. The text reminders really work. It’s a friendly service."

Patients also completed testimonials in a book in the reception and their comments included " this was the most painless filling I have ever had.Efficient and friendly service."

The provider might find it useful to note the service was not completing any formal analysis of the findings from the feedback from patients. The practice manager told us they discussed the feedback at their monthly team meetings. They told us they intended to review the feedback form patients.

The practice manager told us they also audited patients’ files to ensure they were working consistently. From this audit they found patient’s medical histories were stored in different places. They decided to standardise the storage so they were more accessible. The practice manager told us “it wasn’t a big issue but we are a developing service and we like to make sure we are working in the best possible way.”

We saw that the practice manager monitored and analysed the levels of accidents, incidents, adverse events and complaints to ensure patients who used the service were safe.