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Inspection report

Date of Inspection: 20 January 2014
Date of Publication: 22 March 2014
Inspection Report published 22 March 2014 PDF | 72.3 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We saw the staff at the practice were polite and friendly. People told us they could make appointments easily. One person said " I never have to wait long for an appointment. if I have an emergency then I know I can be seen on the same day."

We observed staff members greeted people warmly. People said they did not feel rushed during their appointments. One person said "the dentists spend lots of time with me. I have never felt there was a time issue. It’s all done at a calm pace".

We looked at three patient's paper records. We saw the treatment plans could include detailed photographs of the work that was needed. A dentist told us "it is a very clear way of showing patients exactly what work needs doing."

We saw there was a system to alert the dental nurse or the dentist to important information about the person, such as whether they had a pacemaker fitted or if they were diabetic. We saw people were asked to complete a medical questionnaire annually and were asked at each appointment if there had been any medical changes since their last visit. The dentist said people were checked for signs of mouth cancer at every check-up.

People we spoke with told us they were given advice on oral health, which was recorded on the system.

The practice had appropriate drugs and equipment available in the event of a medical emergency. We saw the drugs were automatically replaced by the service provider. The practice manager said the system "worked well." We noted that all medicines seen on the day of our visit were in date. We saw staff had received training in the use of emergency equipment, which was updated annually.

The practice manager and the dental hygienist were well organised and had devised clear policies to ensure people were protected from the risk of infection. These included policies on infection control, vessels, waste management and hand washing.