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Inspection report

Date of Inspection: 28 March 2012
Date of Publication: 8 May 2012
Inspection Report published 8 May 2012 PDF | 42.88 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 28/03/2012, talked to staff and talked to people who use services.

Our judgement

There are suitable management systems in place that are used to monitor the services provided at the surgery.

User experience

The person we spoke to on the day of our visit did not raise any concerns regarding the management of the practice.

Other evidence

Feedback from patient surveys/questionnaires was found to be positive, with people saying that they were happy with the services provided by the practice, and that their treatment had been effective and personalised.

The registered manager explained that regular audits of the various systems operated by the practice take place, and records of these are maintained. The management systems regarding patient care and safety, practice cleanliness and hygiene, and professional supervision and training were found to be in good order with regular audits taking place, records being maintained, and reviews taking place as and when required.The records relating to these were found to be up to date, accurate and clear. Linked to these records were action points which demonstrated that the manager and staff respond to issues and look at ways of improving the systems they have in place.