You are here

Archived: Hospital Logistics Centre

All reports

Inspection report

Date of Inspection: 28 November 2012
Date of Publication: 8 January 2013
Inspection Report published 8 January 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we have gathered about Hospital Logistics Centre, looked at the personal care or treatment records of people who use the service, carried out a visit on 28 November 2012 and observed how people were being cared for. We talked with staff.

There were no patients using Hospital Logistics Centre available to talk to us.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff told us that they received the necessary support and help from the ambulance provider, comments included "if I need some advise I speak with the controller and they will always help and sort things out".

Staff spoke positively about the ambulance provider and said they worked well as a team.

Staff had the relevant skills and experience to carry out the work, some staff was qualified ambulance technicians or ex-nurses. Training was provided in periodic intervals, for example, most recently staff received manual handling training.

Staff spoken with advised us that all new staff received a 21 days induction during which practical and classroom teaching were provided and regular competency tests were carried out, which ensured that suitably qualified staff provided care or support to patients.

Staff and a senior manager told us that refresher training was regularly arranged by the organisation's human resources department.