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Archived: Hospital Logistics Centre

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Inspection report

Date of Inspection: 28 November 2012
Date of Publication: 8 January 2013
Inspection Report published 8 January 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we have gathered about Hospital Logistics Centre, looked at the personal care or treatment records of people who use the service, carried out a visit on 28 November 2012 and observed how people were being cared for. We talked with staff.

There were no patients using Hospital Logistics Centre available to talk to us.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Patient's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We observed the controllers in the office arranging ambulances to pick up patients from various London hospitals. The controller was observed obtaining basic patient information such as the type of condition, mobility and access to the patient’s property when patient transport was arranged. The assessment of patients varied depending upon the type of transport required. Patients transport records seen contained the necessary information required to carry out a pick-up and drop off of patients. Ambulance crews were issued personal digital assistant (PDA), also known as a palmtop computers. All necessary patient information such as drop off, Pick up, condition and risk was provided via PDA to ambulance crews.

Ambulance crew advised us that they would always obtain further information from the hospital, ward and patient prior to transporting people using the service.

We spoke with the ambulance crew about the procedure to be followed if the patient's destination was not found to be suitable. The crew told us that they would call the controller and hospital for advice. If the situation continued to be unsafe, they would transfer the patient back to the pick-up location.