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Archived: Hospital Logistics Centre

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Inspection report

Date of Inspection: 28 November 2012
Date of Publication: 8 January 2013
Inspection Report published 8 January 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we have gathered about Hospital Logistics Centre, looked at the personal care or treatment records of people who use the service, carried out a visit on 28 November 2012 and observed how people were being cared for. We talked with staff.

There were no patients using Hospital Logistics Centre available to talk to us.

Our judgement

People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

There were no patients using Hospital Logistics Centre available to talk to us during the day of our inspection.

We spoke with ambulance technicians and were advised that they always asked patients where they want to sit and also discussed transport arrangements with them and the hospital. Examples given by one member of staff, "I would always try to find out what is the most comfortable position when applying the seat belt to a patient".

Regular patient surveys were undertaken which ensured patients were able to comment on the quality of treatment or care provided. In addition, regular unannounced spot checks carried out by field trainers, ensured during which patients were asked about their transport arrangements ensured quality improvements and contributions by patients were taken into consideration.