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Archived: Eastway West Beckton

Overall: Good read more about inspection ratings

2 Monarch Drive, London, E16 3UB 07772 936528

Provided and run by:
Eastway Care Limited

Latest inspection summary

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Background to this inspection

Updated 21 February 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 9 January 2018 and was announced. The provider was given 48 hours’ notice because the location provides personal care to people in their own homes and we needed to be sure someone was in.

The inspection was completed by one inspector.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection we spoke to the registered manager and the deputy manager. We reviewed the care records of four people who used the service including care plans, risk assessments, reviews and medicines records. We reviewed three staff supervision files and the training records of staff. We also reviewed various meeting minutes, policies, procedures and other records relevant to the running of the service. After the inspection we spoke with two relatives of people who used the service and two support workers. We were unable to speak to people directly as they we were unable to communicate with them in a meaningful way over the telephone.

Overall inspection

Good

Updated 21 February 2018

The inspection took place on 9 January 2018 and was announced. The provider was given 48 hours’ notice to ensure people were available to speak to us during the inspection.

Eastway Silvertown is registered to provide personal care. They do this by providing care to one person in their own home and by supporting small groups of people to go on holidays. People who use the service have learning disabilities. They had supported a group of four people to go on holiday in April 2017.

Following the last inspection in October 2017 we asked the provider to complete an action plan to show what they would do by when to improve the key questions of effective and responsive to at least good. We found the provider had taken clear action to address our concerns about recording of consent and detail in care plans and have no further concerns in these areas.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Relatives spoke very highly about the quality and nature of support received by their family members. Records confirmed care was planned and delivered in a highly personalised way which encouraged people’s independence and celebrated their individuality. The service adhered to best practice guidance around supporting people with learning disabilities in the community and with their healthcare needs. The service was flexible and responded to changes in people’s needs and circumstances. They worked well with other agencies to ensure people received a holistic service.

Relatives told us they trusted the service to keep their family members safe. Staff demonstrated they understood the importance of positive risk taking and encouraged people to try new things in a safe way. People were protected from abuse by systems and knowledgeable staff. People were supported to take medicines as prescribed and there were systems in place to ensure this was managed safely.

There were enough staff to meet people’s needs. Relatives told us staff were given the time to get to know people and build up positive relationships with them. Staff spoke about the people they supported with kindness and compassion. Care plans contained clear information about how people expressed their emotional needs and guided staff in how to respond.

People’s religious beliefs and cultural background were considered within care plans. People’s sexual identity and expression was supported in a sensitive manner.

People were supported to eat and drink in line with their needs and preferences. People were encouraged to be involved in meal preparation.

The service applied the principles of the Mental Capacity Act 2005 and made information accessible to people in formats they could understand. There was clear information about how people communicated their needs and choices. Relatives told us their family member’s choices were respected by the service.

The service had a clear and accessible complaints policy and procedure. There were different ways for people to give feedback, including meetings, surveys and reviews. People’s feedback was listened to and acted upon.

Staff received the training and support they needed to perform their roles. The service ensured they complied with measures to be an equal opportunities employer and made appropriate reasonable adjustments for their staff.

Staff and relatives spoke highly of the registered manager who was described as “The mum of the whole service.” She was approachable and staff and relatives told us she was an effective leader who ensured the values of the organisation were known and adhered to in practice.

There were clear systems in place which involved people, relatives and staff to improve and develop the quality of care. Where things had not gone to plan, or mistakes had been made, lessons had been learnt and future plans made more robust.