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Inspection report

Date of Inspection: 4 February 2013
Date of Publication: 26 February 2013
Inspection Report published 26 February 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 February 2013 and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

The staff at the clinic consisted of the provider and the patient coordinator.

The patient coordinator had been employed at the clinic since September 2012 and confirmed that they had received a full induction from the person who had previously held that post. They also told us that the provider of the service had been particularly supportive and carried out a probationary interview with them on completion of their first three months in employment at the clinic.

They confirmed that a full interview, reference check and enhanced Criminal Record Bureau disclosure check had been completed before they commenced working at the clinic. They also told us they had completed general training in health and safety and safeguarding. They confirmed that they were due to complete Life Support training in March 2013.

Daily meetings took place between the provider and coordinator and we saw evidence of the types of issues discussed. This included any concerns raised by people using the service, new enquiries, patients due for surgery and general day to day matters. The coordinator also had the opportunity to discuss their role and any matters relating to their training and personal development.

We saw evidence that the provider kept up their professional development and had completed various training courses, including attending professional seminars abroad. The provider was a member of the Independent Doctors Federation and, as a member, received an appraisal of his professional performance on a regular basis. We saw evidence of the last appraisal which was conducted in December 2012. The comments in this appraisal were extremely positive.