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Inspection report

Date of Inspection: 4 February 2013
Date of Publication: 26 February 2013
Inspection Report published 26 February 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 February 2013 and talked with staff.

Our judgement

People using the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

Due to the nature of the service we did not have the opportunity to speak with people who had used the service. We looked at the comments made by people in the completed survey questionnaires they had returned to the clinic following their treatment and in the ‘thank you’ cards they had sent into the clinic. Comments made indicated that people felt safe and comfortable when using the services of the clinic and knew how to raise a concern or complaint if not.

We spoke with both the provider and patient coordinator about safeguarding procedures. They were able to tell us the correct procedure to follow if they suspected abuse had occurred or an allegation of abuse was disclosed to them.

We saw evidence that both had completed Safeguarding Adults training and the provider confirmed that this training would be reviewed and updated annually. The provider was also very clear about their role in reporting potential safeguarding incidents to the local authority.

Policies and procedures relating to Safeguarding Vulnerable Adults were available and details of how to contact the local authority were also included.