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Inspection report

Date of Inspection: 4 February 2013
Date of Publication: 26 February 2013
Inspection Report published 26 February 2013 PDF | 82.07 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 February 2013 and talked with staff.

Our judgement

People experienced safe and appropriate care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Due to the nature of the service we did not have the opportunity to speak with people who had used the service. We therefore looked at records and other documentation available, to assess if people experienced safe and appropriate care, treatment and support that met their needs and protected their rights.

We looked at comments made by people who had used the service in a patient and colleague feedback report that had been carried out by the provider in November 2012. Without exception, all comments made by people who had experience of using the service were extremely complimentary of both the treatment they had received and the conduct and professionalism of the provider and staff at the clinic. Many of the people that had responded had returned to the clinic for further treatments.

In the waiting room we saw evidence of many ‘thank you’ cards and, again, all were very complimentary about the service and treatment(s) received.

We looked at four service users’ files. We found that a comprehensive assessment was in place for each which included their previous medical and health history. A treatment record was also in place which had been updated after each consultation/treatment and showed when treatment had been modified following further consultation with the person and to meet their needs.

Risk assessments were in place for a range of areas including matters of health and safety such as, sharps injury and fire safety. There was also evidence to demonstrate that the provider had discussed the potential risk and benefits of proposed treatments with people. This demonstrated that the provider had taken appropriate action to manage and reduce risks to service users, staff and visitors.

Evidence was also seen on the files seen to demonstrate that post operative consultations had been carried out with the person to ensure they were happy with the treatment they had received.