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Inspection report

Date of Inspection: 4 February 2013
Date of Publication: 26 February 2013
Inspection Report published 26 February 2013 PDF | 82.07 KB

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 February 2013 and talked with staff.

Our judgement

People who used services understood the care and treatment choices available to them. People’s privacy, dignity and independence were respected.

Reasons for our judgement

Due to the nature of the service we did not have the opportunity to speak with people who had used the service. We therefore spoke with the provider who is also the surgeon who carried out the cosmetic treatments and looked at documents and records relating to people who had received treatment or had sought information about treatments.

We spoke with the provider who told us that an initial assessment would be carried out as part of the first consultation with the person seeking treatment. A discussion would be had that detailed the various and most suitable options available to the person along with the cost of the treatments. People were then asked to sign a consent form and they were provided with a copy of this document.

All treatments would be carried out by the provider at a chosen hospital and available dates for surgery would be provided to the person once they had agreed they wanted the proposed treatment(s) to be carried out.

We looked at four service users’ records. In these files we found that a comprehensive assessment was in place which included details of the persons full medical history, any known allergies and a detailed treatment record. Full details of any previous treatment(s) were also seen. Each file contained a signed consent form which clearly indicated the cost of treatment. The cost of treatment was based on individual requirements but a ‘general’ treatment price list was also available for people to take away with them.

We saw that information was available in the reception and waiting area for patients to read. This included information about the services available and the qualifications of the provider and also details of how people could make a complaint or make suggestions for improvement.

All consultations took place in the privacy of the providers’ consultation room and minor treatment such as botox injections took place in a single occupancy treatment room.