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Glendair Dental Practice - Alfreton

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Inspection report

Date of Inspection: 19 February 2013
Date of Publication: 22 March 2013
Inspection Report published 22 March 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 February 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Patients who receive a dental service from Glendair Dental Practice had their privacy, dignity and independence respected. Patient’s views and experiences were also taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

The dental surgery treated private dental patients. This was identified following discussions with the practice manager and a dental nurse. We saw that the scale of charges were available in surgery, at reception and on Glendair Dental Practice’s web site.

The surgery is located in a single storey building close to Alfreton town centre. The surgery had a ramped access to the front of the building, with hand rails, and there was disabled parking close to the front door. The building was fully accessible to people with restricted mobility, as the entire dental surgery had a level access. The practice manager said that the building was fitted with a hearing loop, which meant that patients who were wearing hearing aids would be better able to hear inside the building.

Also within the building we saw that there was a toilet for patient’s use, and a disabled toilet which had grab rails and a wide access door. The toilet facilities also included baby changing facilities.

We noted that information was available in the reception area, including a number of leaflets relating to various treatments and information leaflets about the dental surgery. The practice manager said that the practice used a telephone translation service should anyone have difficulty with spoken English.

We saw that every patient was given a copy of their treatment plan, and that this also included the cost of any treatment. This meant that all patients had a written explanation of what treatment they would be having and how much it would cost them.

The dental practice surveyed its patients, and copies were available in the reception area. The practice manager explained that a feedback form was available to all patients with a suggestion box in the reception area. We saw copies of previous forms that had been completed by patients and the evaluation of the information and how this had been used to improve practice.

We spoke with two patients at the dental practice and both said they were very happy with their dental care. One patient said: “The dentist is very good, he always explains what they are doing, I’m perfectly happy with my dental care.” A second patient said: “I am very happy here; I have every confidence in my dentist.”

The practice manager told us that there been no complaints in the last twelve months. The complaints procedure was on display o the Glendair web site, which also featured a large number of positive comments from patients.