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Archived: Wallisdown Dental Practice

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Inspection report

Date of Inspection: 21 February 2013
Date of Publication: 17 April 2013
Inspection Report published 17 April 2013 PDF | 81.46 KB

Overview

Inspection carried out on 21 February 2013

During a routine inspection

We spoke with four patients all of whom had been coming to the practice for over 30 years. One patient said "They have always been very good - very friendly" and another in referring to the staff said "They are all very approachable". Referring to how easy it is to make an appointment another patient said "It is not that easy since the dentist has been off sick". All the patients we spoke with confirmed that the staff were always helpful and that they found the practice environment clean and comfortable. We were also told that the dentist always provided them with sufficient information to make an informed decision regarding treatment options.

We were told that a patient satisfaction survey was to be started, but with the provider's absence from the practice this has been delayed. However, the receptionist told us that any adverse comments would be captured at reception, discussed accordingly and acted on where appropriate and the provider informed.