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Cambridge Court Dental Centre

All reports

Inspection report

Date of Inspection: 12 December 2013
Date of Publication: 10 January 2014
Inspection Report published 10 January 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 December 2013, talked with staff and reviewed information given to us by the provider.

We also spoke to one person using the service.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

New dental nurses were required to complete an induction programme of training and shadowing of experienced dental staff. One dental nurse discussed their induction and ongoing training at the practice. Agency dental nurses were accessed via a dental agency. The agency provided assurances to the provider that the dental nurses were qualified, appropriate trained and had received their criminal record bureau (CRB) clearance.

We saw one dentist’s certificate of registration of membership with the General Dental Council (GDC) and we saw certificates to demonstrate that staff had completed mandatory training relevant to their practise.

Staff received appropriate professional development. We were told that staff usually received formal annual appraisals. All of the dental nurses in practice were new and had not received their appraisal yet, however they were able to tell us when this was due.

Regular staff meetings were held at the practice. Staff we spoke with confirmed they kept informed of new policy developments by email and that they were able to raise questions or discuss issues with the managers and in staff meetings.