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Cambridge Court Dental Centre

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Inspection report

Date of Inspection: 12 December 2013
Date of Publication: 10 January 2014
Inspection Report published 10 January 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 December 2013, talked with staff and reviewed information given to us by the provider.

We also spoke to one person using the service.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People’s dental needs were assessed before any treatment was planned. They were required to complete a medical history form prior to their initial consultation. Any health conditions, allergies and hygiene habits were discussed and updated, when required, in people's treatment records following each visit. A full oral clinical examination would be carried out and a digital x-ray and picture of their teeth would be taken if required. We looked at one person’s treatment record and saw this information was documented electronically.

There were arrangements to refer people onto specialists and follow-up appointments were arranged with people within set timeframes determined by their oral health needs. We were told that if a person required sedation they usually referred them on to a sedationist who would deal with all the procedures involved. Normal or emergency appointments could be booked by phone, face to face or by email. People who were new to the service had the facility to book their appointment online via the provider’s website.

One person we spoke with on the day of the inspection had used the service for approximately 23 years. They described their overall experience of the service as ''fine'' and ''efficient'' and that they had never had a problem. They felt that staff were approachable.

There were arrangements to deal with foreseeable medical emergencies. We saw a completed training certificate for a member of staff in medical emergencies and cardiopulmonary resuscitation training from November 2012. There were emergency drugs and equipment and two oxygen cylinders. The emergency drugs and oxygen were found to be in date in good working order. However the provider may wish to note that three of the emergency equipment pieces we checked were not in date and both oxygen cylinders had not been serviced since 2008. The emergency equipment items were removed and we were informed that new items had been ordered. There was a defibrillator which was new in the service but staff had not received training on how to use this at the time of the inspection. This trained was booked for June 2014.