You are here

Cambridge Court Dental Centre

All reports

Inspection report

Date of Inspection: 12 December 2013
Date of Publication: 10 January 2014
Inspection Report published 10 January 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 December 2013, talked with staff and reviewed information given to us by the provider.

We also spoke to one person using the service.

Our judgement

People’s privacy, dignity and independence were respected.

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who use the service were given appropriate information regarding their care or treatment. The provider had a website which informed people of the range and costs of dental treatments on offer. Printed information was available on the various dental treatments. The dentists took pictures of people’s teeth when required and used these to explain treatment options. Written consent was obtained for certain dental treatments, for example, teeth whitening. The dentist we spoke with confirmed they would always verbally explain the risks and benefits involved in treatment and one person we spoke with confirmed this.

One person we spoke with told us they were informed of costs and ''always'' given a receipt. They had had consultations with a range of dentists over the years and confirmed that there was continuity in the care they received. They said that the dentists' always asked for updates on their medical and health status and x-rays were shown via a screen. They told us they had sufficient times during appointments to discuss their dental issues. They confirmed they regularly saw the hygienist and dentist and knew when to expect their appointments.

People’s diversity, values and human rights were respected. All consultations took place in private. We were told that most people using the service spoke English. Where English was not a person’s first language, they would usually bring someone to their appointment to translate on their behalf. People who required wheelchair access could gain entry to the building and were treated on the first floor of the practice.