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Archived: Genix Healthcare Dental Clinic - Havant

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Inspection report

Date of Inspection: 5 September 2014
Date of Publication: 25 September 2014
Inspection Report published 25 September 2014 PDF


Inspection carried out on 5 September 2014

During a routine inspection

We were told that this practice had recently had a number changes to staff. At the time of our inspection our records show that there are two registered managers at Genix Healthcare Dental Clinic-Havant. This is because the previous manager had not deregistered with the Care Quality Commission at the time of our inspection. Therefore their name still remains on any reports until such time that this information is received. We were told that the practice had recruited new dentists and improvements to the service had been seen.

We spoke with three dental nurses who demonstrated a good understanding of their responsibilities for obtaining valid consent from patients, and a patient we spoke with confirmed that they understood about giving consent and did not feel pressured into agreeing to treatment.

We spoke with a patient who was able to confirm that they were aware of the comments and complaints procedures. Patients had voiced concerns to the management about appointments being cancelled. We were told by the registered manager that these concerns had been addressed and were being resolved.

We saw evidence from documentation and policies that risks to safety were identified and managed and the premises were adequately maintained. We saw that the practice had an up to date Health and Safety Policy and the registered manager was the responsible lead.