You are here

All reports

Inspection report

Date of Inspection: 14 November 2012
Date of Publication: 13 December 2012
Inspection Report published 13 December 2012 PDF

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 November 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People who use the service, staff and visitors were protected against the risks of unsafe or unsuitable premises.

Reasons for our judgement

The provider has taken steps to provide care in an environment that is suitably designed and adequately maintained.

Without exception all the people we spoke with told us that the service was welcoming and comfortable.

We noted that the clinic had disability access.

The waiting area was well maintained and decorated to offer a pleasant environment for people attending appointments.

We saw that overall the furnishings and floor coverings and the premises were well maintained.

The clinic room, where blood samples were taken, was well decorated, clean and airy. There were appropriate furnishings including a large couch, hand washing facilities, phlebotomy equipment and privacy blinds for the windows.

We saw that clinic equipment was stored appropriately. This meant that consideration had been made for the safety of people visiting the service.

We saw that the areas where staff worked within the laboratory were well maintained. Two staff we spoke with confirmed that there was a good reporting system if something needed replacement and repair.

We sampled some records to confirm that arrangements were in place to make sure the service was being adequately maintained.