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Inspection report

Date of Inspection: 14 November 2012
Date of Publication: 13 December 2012
Inspection Report published 13 December 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 November 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Our inspection of 20 October 2011 found that the service did not have a formal system in place for safeguarding vulnerable adults or children. We also found that there was no information regarding the local authority multi agency safeguarding protocols for staff to refer to and staff had not training in safeguarding matters. This meant that staff may not have been fully aware of the type of safeguarding concerns or how to report these.

During this inspection we were provided with a written policy and procedure which offered staff guidance on how to recognise and respond to any concerns they may have regarding harm or abuse. We saw that the service had obtained a copy of the local authority multi agency safeguarding protocols which detailed the agreed protocols for reporting safeguarding concerns.

One person we spoke with said they had been using the service for several years and that they always felt safe and well cared for.

We spoke with two staff and they were clear about what steps they should take in the event of any safeguarding concerns raised at the service. Their knowledge included the process for reporting concerns to the local authority safeguarding team.

One of the staff told us that they would go to the registered manager to report any safeguarding concerns. They showed us a flowchart which clearly described what they should do if they had any concerns related to suspected harm or abuse.

One staff member we spoke with told us they had recently undertaken safeguarding training and would be sharing this information with their colleagues during a formal staff meeting.

The registered manager confirmed, and we saw records, to indicate that arrangements were in place for staff to receive further safeguarding children and vulnerable adults training. This meant that people using the service could be confident that staff were aware of safeguarding matters and understood the steps to take should they have any concerns.