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Inspection report

Date of Inspection: 14 November 2012
Date of Publication: 13 December 2012
Inspection Report published 13 December 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 November 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

People who use the service were given appropriate information and support regarding their care or treatment.

We saw that the waiting area in the clinic was spacious and clean with comfortable chairs. There were toilet facilities, cold drinks and a variety of magazines for people to look through whilst waiting for their appointment.

We observed staff greeting people for their appointments in a professional and friendly manner.

One staff member we spoke with told us that the service worked very quickly and efficiently when taking people’s blood tests. They told us that this meant that if people were anxious about having their blood tests they were not required to sit and wait which may make them more anxious.

We observed that one person arrived early for their appointment and was accommodated to have their blood test taken earlier to fit their commitments. They told us that they felt very comfortable at the service and that the staff were very efficient and skilled in taking their blood samples. They told us they were always informed and given clear instructions of what to do after their tests had been completed.

We saw that the door to the treatment room was kept shut whilst people were having their blood tests. This meant that people's rights to dignity, privacy and confidentiality were promoted.

Within the reception area we saw that comment cards and pens were provided for people to use. This meant that people were given to opportunity to share their views about the service so the staff were aware of any improvements that could be made.