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Inspection report

Date of Inspection: 20 October 2011
Date of Publication: 8 November 2011
Inspection Report published 8 November 2011 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The provider has ensured that staff have access to training and supervision and that there are support mechanisms in place to enable their roles to be carried out safely.

Overall, we found County Pathology Ltd was meeting this essential standard.

User experience

On this occasion, we did not ask people using the service to comment on this outcome.

Other evidence

We spoke with staff about the arrangements that were in place for their support. We were told that it was a small team of staff and that support was mutual across the team, with regular discussion on a day to day basis and more formally at team meetings. We viewed minutes of such meetings and noted discussions related to the service and staffing.

Staff told us that they had access to training on site related to technical equipment or that they joined other local service providers to attend some of the sessions provided, such as health and safety. Other training could be accessed externally, subject to agreement and availability.

One member of staff indicated that a period of induction had been carried out after commencement of employment; this allowed time for familiarisation with procedures and equipment. We saw an employee handbook, which contained details about the service, policies and procedures. We were told that this was given to each member of staff.

We were advised that staff had an annual performance review and in the review training or learning needs were identified. One staff member indicated to us that they were due an appraisal and that it was to take place in the near future. We saw evidence of appraisals recorded on the computer system.

Staff enjoyed working at the laboratory indicated that they were happy and that there was good team work and managerial support.