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Inspection report

Date of Inspection: 20 October 2011
Date of Publication: 8 November 2011
Inspection Report published 8 November 2011 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The provider has not made reasonable arrangements to ensure that staff have the necessary training and support in relation to safeguarding vulnerable adults.

Overall, we found that improvements are needed for this essential standard.

User experience

We did not ask specific questions related to this outcome during our discussions with people using the service. We did not identify any concerns related to people’s safety from the information communicated to us.

Other evidence

We asked the provider what arrangements were in place for safeguarding vulnerable adults who may use the service. We were advised that people coming for blood tests were generally able to make decisions about the investigations to be carried out and had an understanding of the reasons behind such tests. The rights of people were taken into account through the provision of information and allowing them consent to such procedures.

We asked what guidance staff had in respect to safeguarding, identifying potential concerns and managing these. There was no formal system in place, such as a policy or procedure to guide staff and no information from the local safeguarding agency for staff to refer to. Staff had not had training on safeguarding matters and therefore we were concerned that they may not have been fully aware of the type of concerns that may present or how to report these.

The provider indicated that staff regularly attended training along with staff at a nearby independent service, and that the option to attend this training would be looked into as a priority. We were assured that a local policy would be written and that information from the local authority for safeguarding would be obtained.